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Old 23rd July 2008   #1
billa
Beware mac users don't use mac1 to repair yours

took mine in after it wouldn't power up and after spending an hour of service time £83 those half baked charlies told me my logic board was dead and would work out better for me to buy a new macbook pro.
i took it back home and thought i'd give it a go nothing to lose and had it working within 5 minutes, called the shop up and they were like oh but oh but.
i said i swapped the ram which it said they had done in the report, i dont want to go on but they even lost a screw for the case.
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Old 24th July 2008   #2
fc9k
 
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I take it you got them to refund you right?
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Old 24th July 2008   #3
billa
nope not yet got to go back in again
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Old 24th July 2008   #4
billa
i had almost ordered a new one as well....
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Old 24th July 2008   #5
edscoble
 
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logic board's dead? god now I have vivid memory of my old shitty iBook...
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Old 24th July 2008   #6
tynan
 
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refund
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Old 24th July 2008   #7
mac1tech
I am a technician at Mac 1, and would like to address these false allegations so that members of this forum do not form an unjustly ill opinion of our services.

The laptop in question was brought in because the system was both refusing to start up, and on occasion would start up but cut out after a few minutes of usage. I disassembled the unit and checked that the hard drive, optical drive and other detachable components were not causing these problems. Once I had established that they were not, I checked for the other two major causes of such problems - the 'topcase' of the machine and the installed RAM. The machine continued to refuse to start up. At this point, I concluded that the logic board was faulty and contacted you, at which point you took the unit back.

You called to say that you had successfully started up the machine with your original factory installed RAM from Apple. A different engineer, as a follow-up test, had removed a temperature sensor from the logic board to double-check the topcase and by coincidence this has allowed your logic board to function — but only with one RAM chip. The unit will also not run without the battery plugged in (though the battery will be charged when plugged in), indicating another logic board fault. As for the missing screw, it is very common for one of the case screws to become loose and fall out of the case. However, I returned the screws to you in a separate anti-static bag and gave you this missing screw from our supply of screws.

Although there is a problem with your RAM, it is not the main source of your problems as the logic board has multiple faults. I am disappointed that you felt the need to publicly defame our company.
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Old 24th July 2008   #8
Build
 
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Quote:
Originally Posted by mac1tech View Post
I am a technician at Mac 1, and would like to address these false allegations so that members of this forum do not form an unjustly ill opinion of our services.

The laptop in question was brought in because the system was both refusing to start up, and on occasion would start up but cut out after a few minutes of usage. I disassembled the unit and checked that the hard drive, optical drive and other detachable components were not causing these problems. Once I had established that they were not, I checked for the other two major causes of such problems - the 'topcase' of the machine and the installed RAM. The machine continued to refuse to start up. At this point, I concluded that the logic board was faulty and contacted you, at which point you took the unit back.

You called to say that you had successfully started up the machine with your original factory installed RAM from Apple. A different engineer, as a follow-up test, had removed a temperature sensor from the logic board to double-check the topcase and by coincidence this has allowed your logic board to function — but only with one RAM chip. The unit will also not run without the battery plugged in (though the battery will be charged when plugged in), indicating another logic board fault. As for the missing screw, it is very common for one of the case screws to become loose and fall out of the case. However, I returned the screws to you in a separate anti-static bag and gave you this missing screw from our supply of screws.

Although there is a problem with your RAM, it is not the main source of your problems as the logic board has multiple faults. I am disappointed that you felt the need to publicly defame our company.
fake
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Old 24th July 2008   #9
Daveypants
 
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Fight Fight Fight
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Old 24th July 2008   #10
clefty
 
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and I am concerned that you were so worried about this issue that you took the time to find this post on a random bike forum, when you should be telling all this to the OP, Is this the official line of your company? Are you that scared of one person saying 'don't use this company' ?

Are you Tony De Foney in disguise??

Jeez
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Old 24th July 2008   #11
MJC
 
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Macs, and computers in general, are easy to fix.

83 quid an hour. fucking hell. I'd do it for 33 quid an hour.

Last edited by MJC; 24th July 2008 at 21:07. Reason: wasn't being totally serious - don't have the time - or suitable insurance. Google will 99% time tell you solution
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Old 24th July 2008   #12
MJC
 
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"mac1 london" brings this page 4th in Google.
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Old 24th July 2008   #13
nick
 
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Power of the interwange
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Old 24th July 2008   #14
fred
 
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Quote:
Originally Posted by MJC View Post
Macs, and computers in general, are easy to fix.

83 quid an hour. fucking hell. I'd do it for 33 quid an hour.
£33cash + income tax + VAT = £83
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Old 24th July 2008   #15
fred
 
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Quote:
Originally Posted by tynan View Post
retard
racist
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Old 24th July 2008   #16
MJC
 
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Maths Fail

.
Quote:
Originally Posted by fred View Post
£33cash + income tax + VAT = £83
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Old 24th July 2008   #17
fred
 
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yeah, well, close enough when you add NI ... it comes to about £73 per hour, so whoop-de-doo
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Old 24th July 2008   #18
tynan
 
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Quote:
Originally Posted by fred View Post
racist
non-racist.
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Old 24th July 2008   #19
billa
Quote:
Originally Posted by mac1tech View Post
I am a technician at Mac 1, and would like to address these false allegations so that members of this forum do not form an unjustly ill opinion of our services.

The laptop in question was brought in because the system was both refusing to start up, and on occasion would start up but cut out after a few minutes of usage. I disassembled the unit and checked that the hard drive, optical drive and other detachable components were not causing these problems. Once I had established that they were not, I checked for the other two major causes of such problems - the 'topcase' of the machine and the installed RAM. The machine continued to refuse to start up. At this point, I concluded that the logic board was faulty and contacted you, at which point you took the unit back.

You called to say that you had successfully started up the machine with your original factory installed RAM from Apple. A different engineer, as a follow-up test, had removed a temperature sensor from the logic board to double-check the topcase and by coincidence this has allowed your logic board to function — but only with one RAM chip. The unit will also not run without the battery plugged in (though the battery will be charged when plugged in), indicating another logic board fault. As for the missing screw, it is very common for one of the case screws to become loose and fall out of the case. However, I returned the screws to you in a separate anti-static bag and gave you this missing screw from our supply of screws.

Although there is a problem with your RAM, it is not the main source of your problems as the logic board has multiple faults. I am disappointed that you felt the need to publicly defame our company.
no i think you have no idea what you are doing i stuck the other ram in the second slot to check when i got home after you said it would only function with one and it works showing 1.5gb ram. making me think that you are trying to make up problems to cover the fact you didn't find a faulty stick of ram and charged me £83 for the pleasure.
i had a go at you because i nearly forked out a grand for a new mac, i think that would piss most people off.
and there is a screw missing from the back.
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Old 24th July 2008   #20
billa
oh and i wrote that without the battery pluged in
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Old 24th July 2008   #21
MJC
 
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screws don't "just fall out"
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Old 24th July 2008   #22
hippy
 
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Anyone who knows anything about computers knows random reboots are generally caused by faulty RAM. Oh wait.. Mac.. so you've never opened the case, don't know what overclocking is, never used "Front Side Bus" in conversation. Hmm.. still woulda gone for the RAM first.
£83/hr? Fucking 'ell.. why the fuck did I leave the service dept. for a development degree?!
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Old 24th July 2008   #23
RPM
 
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what a curious thread
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Old 24th July 2008   #24
MJC
 
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Power of forums: Google "mac1 repair" this page = #1
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Old 24th July 2008   #25
MJC
 
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"repair mac london" this page = #10
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Old 24th July 2008   #26
edscoble
 
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Quote:
Originally Posted by hippy View Post
Anyone who knows anything about computers knows random reboots are generally caused by faulty RAM. Oh wait.. Mac.. so you've never opened the case, don't know what overclocking is, never used "Front Side Bus" in conversation. Hmm.. still woulda gone for the RAM first.
£83/hr? Fucking 'ell.. why the fuck did I leave the service dept. for a development degree?!
Oh my God the FSB is a JOKE on the old PPC Mac!
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Old 24th July 2008   #27
asm
 
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alice fisher, of the observer?
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Old 24th July 2008   #28
pj (pj)
surely not the alice fisher of fixie-geared bike fame?
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Old 24th July 2008   #29
pj (pj)
Quote:
Originally Posted by edscoble View Post
Oh my God the FSB is a JOKE on the old PPC Mac!
speak english, boy.
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Old 24th July 2008   #30
edscoble
 
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Quote:
Originally Posted by pj (pj) View Post
speak english, boy.
The Front Speed Bus is to put it simply a in layman's term a pipe to move the processing power of the processor to the computer, now with a tiny pipe, you can't use the full GHz of the processor, only a small margin of the power can be use due to the really slow FSB, that why Mac aren't usually used for rendering, it was too slow until the introduction of the Intel chip (we call X86)

a bigger pipe with enough room to take advantage of the fast processor would make a difference, in PC, generally a 1.6GHz computer have says an 800MHz FSB, decent enough to take advantage of the processor performance, but Mac, those shitty old G4 (we call them PPC) and such, despite having 1.67GHz, have only 167MHz FSB, that's the max it can go, cannot go any higher, so a 1.33GHz G4 is almost identical to the 1.67GHz G4 because of the FSB, which is 167MHz.

No that didn't work, I didn't even speak english.
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Old 24th July 2008   #31
hippy
 
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Yeah.. that'll help clear things up for pj..
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Old 24th July 2008   #32
hoxtonfixie
@edscoble, they arn't realtiive numbers. and look up defination of 'layman term'.
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Old 24th July 2008   #33
hoxtonfixie
anyway, you can take any age mac to regent st for free halp
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Old 24th July 2008   #34
pj (pj)
Quote:
Originally Posted by edscoble View Post
The Front Speed Bus blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blahchip (we call X86)

a bigger pipe blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah which is 167MHz.
interesting, maybe you and pajamas should get together, you know, shoot the shit.
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Old 24th July 2008   #35
edscoble
 
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Quote:
Originally Posted by hoxtonfixie View Post
anyway, you can take any age mac to regent st for free halp
kinda, £300 to fixed my PowerBook isn't exactly free.
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