Big up for Brooks customer service - London Fixed-gear and Single-speed

VanUden · 18th June 2008

I wrote an email to them recently after some new bar-tape came apart in my mitts when putting it on for the first time. I received a replacement this morning for the whole kit without them even wanting to see receipt, original broken tape, etc.. They simply took me at my word and promptly replaced the item with no questions or quibbles. That's quality Customer Service in my book.

:)

SimonC · 18th June 2008

Top response from them, but the bar tape is rather expensive so you would expect a good response?

nimhbus · 18th June 2008

quite right too

justMouse · 18th June 2008

Next they'll be sponsoring bike polo tournaments.

Brooks heart us.

18th June 2008	#1
VanUden	Big up for Brooks customer service I wrote an email to them recently after some new bar-tape came apart in my mitts when putting it on for the first time. I received a replacement this morning for the whole kit without them even wanting to see receipt, original broken tape, etc.. They simply took me at my word and promptly replaced the item with no questions or quibbles. That's quality Customer Service in my book. :)
	quote reply

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18th June 2008	#2
SimonC	Top response from them, but the bar tape is rather expensive so you would expect a good response?
	quote reply

18th June 2008	#4
justMouse	Next they'll be sponsoring bike polo tournaments. Brooks heart us.
	quote reply

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